MJM Interiors
2300 W Wabansia #336 | Chicago, IL 60647 | 312.255.7145

FAQs & Policies


CAN I SHOP ON MY OWN?

You have hired me to design and complete a vision for your space and I ask that you DO NOT select items without my approval because items that you select may not be a fit for the design, space, or budget. You will receive a detailed Specification for items to be purchased direct.


WHAT ADDITIONAL COSTS CAN I EXPECT?

I do my best to give you a full cost outlook of each item, but additional costs such as storage, shipping, installation, under “minimum order amount" fees, or unexpected labor do occasionally happen.

In addition to the design rate, items such as the following, but not limited to, are to be invoiced at a lower administrative rate:

  • Sample ordering
  • Pricing
  • Stock checks
  • Proposal creations
  • Order creations
  • Order follow up/tracking


WHAT ABOUT BUDGET?

Having a clear budget is very important for the project running smoothly and for your expectations to be met. We will work inside your budget parameters, but ultimately it is up to the client to keep themselves on budget.


HOW ARE ITEMS DELIVERED?

Our policy is to perform one large installation of all your items if possible. Items purchased by MJM Interiors go into a licensed, bonded, insured, and climate-controlled warehouse awaiting installation. Clients are responsible for all shipping, storage, and delivery fees. Unfortunately, the delivery companies go to certain areas on certain days, so it is not always possible to pick the date you desire. Once a date is chosen, we will be given a 2-hour arrival window the day before. Ideally the Client will give access to the designer so that they do not see the room until all the items are installed. If that is not possible and the client is the one present to accept the delivery, they must agree to take responsibility for inspecting the items. If damaged items are accepted, there can be no way of getting that damage resolved. Payment for delivery is required at that time.


CAN YOU LEAVE SAMPLES WITH ME?

Please be sure all decision makers are at the meetings. Samples are not always able to be left to show spouses, mothers, or the like.


HOURS OF COMMUNICATION:

We are available at 312-255-7145 from 10 AM - 5 PM Monday to Friday. All non-urgent correspondence should be conducted via email at mjmausser@gmail.com. Texting Mary at 847-732-4239 is appropriate for urgent matters only. Emails will be responded to within 24 hours. Emails received on Fridays will be responded to on the following Monday.


WHAT ABOUT WARRANTIES?

You shall have the benefit of all guarantees and warranties possessed by us against suppliers and manufacturers, but only to the extent transferable. We cannot guarantee any item against fading, wearing or latent defects over and above the manufacturer's warranty.